I am a Web & WordPress enthusiast as well as a technical support specialist. I have been passionate about technology and the web since a young age, and have honed my skills in WordPress development and support over the years.
As a technical support specialist, I have had the opportunity to work with a wide range of clients from various industries, providing them with reliable and efficient support for their WordPress websites. I enjoy helping clients solve their technical issues, and I am always eager to learn new things and stay up to date with the latest trends and technologies in the field.
1. Providing support through FreeScout support tickets, live chat, and WordPress Forum.
2. Troubleshooting and investigating issues, then creating detailed bug reports.
3. Writing additional CSS and JavaScript to fix style conflicts.
4. Creating custom hooks.
5. Taking responsibility for technical issues and collaborating with the engineering team to solve more complex problems when needed.
6. Acting as the main contact for online support issues.
7. Offering pre-sales support and persuading customers to make a purchase.
8. Handling escalated customer complaints and working to save the sale.
9. Writing documentation about the product.
10. Performing quality assurance on new pull requests.
1. Providing support through FreeScout support tickets, live chat, and WordPress Forum.
2. Troubleshooting and investigating issues, then creating detailed bug reports.
3. Writing additional CSS and JavaScript to fix style conflicts.
4. Creating custom hooks.
5. Taking responsibility for technical issues and collaborating with the engineering team to solve more complex problems when needed.
6. Acting as the main contact for online support issues.
7. Offering pre-sales support and persuading customers to make a purchase.
8. Handling escalated customer complaints and working to save the sale.
9. Writing documentation about the product.
10. Performing quality assurance on new pull requests.
1. Providing Support via HelpScout support tickets, live chat and WordPress Forum.
2. Troubleshooting, Investigating and creating detailed bug reports.
3. Taking ownership of technical issues and working with our Engineering team to resolve more advanced issues when necessary.
4. Providing pre-sales support and convincing the customer to purchase.
5. Resolving escalated customer complaints.
6. Customer onboarding over the zoom/google meet.
Welcome to the Dokan Kits plugin! This plugin is designed to enhance and extend the functionality of the Dokan multivendor marketplace plugin for WordPress.
Quick Top is a customizable plugin that allows you to add a “Back to Top” button to your WordPress site. Customize the button’s appearance and behavior from the settings.
How to Manually Upgrade the Plugin Without Losing Existing Work July 26, 2024 10:01 pm No Comments To upgrade any plugin manually from the WordPress admin dashboard, follow these steps in your WordPress backend: 1. Navigate to the left menu and select Plugins -> Add New Plugin.2. Click the Upload…