Tanvir Hasan

I am a

About Me

I am a Web & WordPress enthusiast as well as a technical support specialist. I have been passionate about technology and the web since a young age, and have honed my skills in WordPress development and support over the years.

As a technical support specialist, I have had the opportunity to work with a wide range of clients from various industries, providing them with reliable and efficient support for their WordPress websites. I enjoy helping clients solve their technical issues, and I am always eager to learn new things and stay up to date with the latest trends and technologies in the field.

Do you need customization for the Dokan plugin?

Proudly Contributed to WordPress

My Journey So Far

July 2023 - Present

weDevs.com | Dhaka, Bangladesh

Technical Support Engineer

1. Providing support through FreeScout support tickets, live chat, and WordPress Forum.
2. Troubleshooting and investigating issues, then creating detailed bug reports.
3. Writing additional CSS and JavaScript to fix style conflicts.
4. Creating custom hooks.
5. Taking responsibility for technical issues and collaborating with the engineering team to solve more complex problems when needed.
6. Acting as the main contact for online support issues.
7. Offering pre-sales support and persuading customers to make a purchase.
8. Handling escalated customer complaints and working to save the sale.
9. Writing documentation about the product.
10. Performing quality assurance on new pull requests.

Aug 2023 - June 2024

weDevs.com | Dhaka, Bangladesh

Support Engineer

Nov 2021 - Jul 2023

weDevs.com | Dhaka, Bangladesh

Jr. Support Engineer

1. Providing Support via HelpScout support tickets, live chat and WordPress Forum.
2. Troubleshooting, Investigating and creating detailed bug reports.
3. Taking ownership of technical issues and working with our Engineering team to resolve more advanced issues when necessary.
4. Providing pre-sales support and convincing the customer to purchase.
5. Resolving escalated customer complaints.
6. Customer onboarding over the zoom/google meet.

Nov 2017 - Oct 2021

MarbGroup | MarbGroup l Chantilly, VA 20152, US

Project Manager and Operation Head

Oversee the entire team, manage website development using WordPress, and design the UI for a Shopify application, among other responsibilities.

May 2017 - Oct 2017

Sunshine l Mymensingh Division, Bangladesh

Chief Technology Officer (CTO) & Web Developer

To create a new website using WordPress, I will address all corrections related to WordPress and assume the role of a formal project manager throughout the development process.

Education

2008 - 2012

Diploma in Engineering

Pabna Polytechnic Institute

2003 - 2008

Secondary School Certificate

Dulai High School

Languages

English

Bangla

Hindi

Skills

HTML

CSS

PHP

WordPress

WooCommerce

Technical Support

Download My Plugins

Download Now

Blogs

How to Manually Upgrade the Plugin Without Losing Existing Work

How to Manually Upgrade the Plugin Without Losing Existing Work July 26, 2024 10:01 pm No Comments To upgrade any plugin manually from the WordPress admin dashboard, follow these steps in your WordPress backend: 1. Navigate to the left menu and select Plugins -> Add New Plugin.2. Click the Upload…

Tanvir Hasan

I am a

About Me

Do you need customization for the Dokan plugin?

Proudly Contributed to WordPress

My Journey So Far

Education

Diploma in Engineering

Secondary School Certificate

Languages

Skills

Download My Plugins

Dokan Kits

Quick Top

Blogs

How to Manually Upgrade the Plugin Without Losing Existing Work

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