July 2023 - Present
weDevs.com | Dhaka, Bangladesh
Technical Support Engineer
1. Providing support through FreeScout support tickets, live chat, and WordPress Forum.
2. Troubleshooting and investigating issues, then creating detailed bug reports.
3. Writing additional CSS and JavaScript to fix style conflicts.
4. Creating custom hooks.
5. Taking responsibility for technical issues and collaborating with the engineering team to solve more complex problems when needed.
6. Acting as the main contact for online support issues.
7. Offering pre-sales support and persuading customers to make a purchase.
8. Handling escalated customer complaints and working to save the sale.
9. Writing documentation about the product.
10. Performing quality assurance on new pull requests.
Aug 2023 - June 2024
weDevs.com | Dhaka, Bangladesh
Support Engineer
1. Providing support through FreeScout support tickets, live chat, and WordPress Forum.
2. Troubleshooting and investigating issues, then creating detailed bug reports.
3. Writing additional CSS and JavaScript to fix style conflicts.
4. Creating custom hooks.
5. Taking responsibility for technical issues and collaborating with the engineering team to solve more complex problems when needed.
6. Acting as the main contact for online support issues.
7. Offering pre-sales support and persuading customers to make a purchase.
8. Handling escalated customer complaints and working to save the sale.
9. Writing documentation about the product.
10. Performing quality assurance on new pull requests.
Nov 2021 - Jul 2023
weDevs.com | Dhaka, Bangladesh
Jr. Support Engineer
1. Providing Support via HelpScout support tickets, live chat and WordPress Forum.
2. Troubleshooting, Investigating and creating detailed bug reports.
3. Taking ownership of technical issues and working with our Engineering team to resolve more advanced issues when necessary.
4. Providing pre-sales support and convincing the customer to purchase.
5. Resolving escalated customer complaints.
6. Customer onboarding over the zoom/google meet.
Nov 2017 - Oct 2021
MarbGroup | MarbGroup l Chantilly, VA 20152, US
Project Manager and Operation Head
Oversee the entire team, manage website development using WordPress, and design the UI for a Shopify application, among other responsibilities.
May 2017 - Oct 2017
Sunshine l Mymensingh Division, Bangladesh
Chief Technology Officer (CTO) & Web Developer
To create a new website using WordPress, I will address all corrections related to WordPress and assume the role of a formal project manager throughout the development process.